A: 您可以在选购商品时于下方找到商品资讯。若有任何疑问，您也可发送邮件至 [email protected] ，我们将尽快回复您。
> General Questions
Q: Do you have an offline store？
Q: I would like to know more about your products. Where can I get it？
A: We have provided products details under the description part for your reference. Of course, you may send in your enquiries to [email protected] , we will get back to you as soon as possible.
A: 请参阅 购买与付款 。
> Purchase & Payment
Q: Should I register as a member to place an order?
A: We encourage you to sign up for faster checkout process in the future. However, it is not a must. We will send a confirmation email to the email address you filled in while checking out.
Q: How to purchase and make payment?
A: Please refer to Purchase & Payment .
Q: Do you accept Cash On Delivery (COD)?
A: Sorry, we do not accept COD.
Q: Can I cancel or modify my order?
A: Sorry, cancellation and modification on orders are not allowed. Please check your order before making payment.
A: 本店将依据您结账时显示的实际产品总重量收取运费。详细运费计算请参考 快递及运送 。
> Shipping & Delivery
Q: How much is the shipping fee?
A: We charge the shipping fee according to the net weight of your order. Please refer to Shipping & Delivery for detailed shipping fee calculation.
Q: When will I receive my parcel?
A: Generally, we will process and ship out your order within 2 business days. During holidays and promotion period, it may take up to 5 business days.
A: 请在收到包裹后，拍下照片并传送到[email protected]。我们的客服将立即与您联系并跟进处理。
A: 请参考本店的 退换货政策 。
> Exchange & Return
Q: What should I do if I receive damaged or defective products?
A: No worries. Please take a photo of the damaged or defective products and send it to [email protected] . Our customer service will follow up with you.
Q: Can I exchange or return my order?
A: Please refer to our Exchange & Return policy.