||常见问题 FAQ’s||
> 一般问题
Q: 请问你们有门市吗？
A: 本店位于柔佛州麻坡三马路，是近50年的老字号中药行。更多本店资讯请点击 店铺资讯 。 点击 关于我们 以了解本店故事。
Q: 请问我该如何获得更多关于商品的资讯？
A: 您可以在选购商品时于下方找到商品资讯。若有任何疑问，您也可发送邮件至 [email protected] ，我们将尽快回复您。
> General Questions
Q: Do you have an offline store？
A: Yes! Kedai Ubat Kedah is almost 50-year-old and a well-known traditional Chinese medicine store in Muar, Johor. Click for more store information. Click About Us to read our story.
Q: I would like to know more about your products. Where can I get it？
A: We have provided products details under the description part for your reference. Of course, you may send in your enquiries to [email protected] , we will get back to you as soon as possible.
> 订购与付款
Q: 请问购买东西一定要注册账号吗？
A: 不需要，我们会将您的订单资料发送到您结账时提供的电邮地址。不过，我们鼓励您注册账号以加速日后的付款流程。
Q: 请问如何订购与付款？
A: 请参阅 购买与付款 。
Q: 请问你们接受货到付款吗？
A: 抱歉，我们不接受。
Q: 请问我可以取消订单或删除品项吗？
A: 抱歉，订单一旦确立即无法取消或更改。请在付款前再三确认您的订单。
> Purchase & Payment
Q: Should I register as a member to place an order?
A: We encourage you to sign up for faster checkout process in the future. However, it is not a must. We will send a confirmation email to the email address you filled in while checking out.
Q: How to purchase and make payment?
A: Please refer to Purchase & Payment .
Q: Do you accept Cash On Delivery (COD)?
A: Sorry, we do not accept COD.
Q: Can I cancel or modify my order?
A: Sorry, cancellation and modification on orders are not allowed. Please check your order before making payment.
> 快递与运送
Q: 请问运费如何计算？
A: 本店将依据您结账时显示的实际产品总重量收取运费。详细运费计算请参考 快递及运送 。
Q: 请问下单后多久会收到包裹？
A: 我们需要2个工作日处理订单并出货，包裹运送预计2至5个工作日内送达。如遇假日与促销则会有所延迟。
> Shipping & Delivery
Q: How much is the shipping fee?
A: We charge the shipping fee according to the net weight of your order. Please refer to Shipping & Delivery for detailed shipping fee calculation.
Q: When will I receive my parcel?
A: Generally, we will process and ship out your order within 2 business days. During holidays and promotion period, it may take up to 5 business days.
> 退换货问题
Q: 如果包裹或商品在运送过程遗失或损坏，我该怎么办？
A: 请在收到包裹后，拍下照片并传送到[email protected]。我们的客服将立即与您联系并跟进处理。
Q: 请问收到商品后可以退换货吗？
A: 请参考本店的 退换货政策 。
> Exchange & Return
Q: What should I do if I receive damaged or defective products?
A: No worries. Please take a photo of the damaged or defective products and send it to [email protected] . Our customer service will follow up with you.
Q: Can I exchange or return my order?
A: Please refer to our Exchange & Return policy.
